Doing Leadership

Many definitions of leadership include a phrase about process or action. Many leadership trainers authors and leadership gurus talk about the qualities of leaders. They discuss the importance of integrity, decisiveness, knowledge of people, processes, candor and character. What all of these boil down to however is action. The U.S. Army uses three words in its leadership doctrine, “Be, Know, Do”. Of these, doing is the most important is Do.

Emanuel_Leutze_(American,_Schwäbisch_Gmünd_1816–1868_Washington,_D.C.)_-_Washington_Crossing_the_Delaware_-_Google_Art_ProjectSteven Covey talks about emotional bank accounts in his books and blogs. He teaches that behavior results in either a deposit or a withdrawal into the account of another. The more deposits, the greater the credit and influence. An old friend, Gerry Berry, often noted that people always make time to do what they really believe is important. What we do, repeated over time becomes who we are.

Descriptions of good leaders include words like honest, decisive, loyal, serving, respectful and smart. Some say these traits describe the leader must be. To become those things you must do those things. To be considered honest, one must act truthful in word and deed. A loyal person stands behind, beside or in front of the one they are loyal to depending on the need. As one repeats these behaviors, one eventually becomes known as an honest person or respectful or loyal, but only through repeated behavior, action, doing.

In a recent leader seminar I attended, we discussed the trait of caring. One leader stood and shared a story of how he regularly learned about and addressed the needs of those who worked for him. He commented that he really did not care about most of the problems, but took notes and set reminders in his calendar to check back with each one on the progress of the problem. He made referrals and ensured junior leaders helped employees navigate available services. He commented he felt like he was faking it. When he was promoted out of his job, he was surprised the employees characterized him as a caring leader.

The reality is this leader may not have felt an emotional bond with his followers problems, but he did things to ensure their needs were met. Yes he used tools like calendars and notebooks to remind him of employee issues. These actions showed he cared. He could easily have told everyone he would help, that he cared, then forget. He showed them he cared by doing what he did, taking action.

Leaders know lots of things. One only gains knowledge by learning. Learning again is an action one does. There are generally three ways to learn. One is through a formal education system. Another is through self-development. The third is through experience. Learning requires action, doing.

So you want to be a leader. If you accept that leadership is a process then you understand that leadership is action. When you repeat certain behaviors, those behaviors become your character, a character of action. When you attend classes, read books and accept stretch assignments you learn, knowledge of action. If we study the leadership doctrine of, “Be, Know, Do,” understand the greatest of these is Do. What are you going to do today to do leadership?

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Image credit:  “Emanuel Leutze (American, Schwäbisch Gmünd 1816–1868 Washington, D.C.) – Washington Crossing the Delaware – Google Art Project” by Emanuel Leutze (German-American, Schwäbisch Gmünd 1816–1868 Washington, D.C.) (1816 – 1868) (Artist, Details of artist on Google Art Project) – KAHKUjVORM5STw at Google Cultural Institute, zoom level maximum. Licensed under Public Domain via Wikimedia Commons – http://commons.wikimedia.org/wiki/File:Emanuel_Leutze_(American,_Schw%C3%A4bisch_Gm%C3%BCnd_1816%E2%80%931868_Washington,_D.C.)_-_Washington_Crossing_the_Delaware_-_Google_Art_Project.jpg#mediaviewer/File:Emanuel_Leutze_(American,_Schw%C3%A4bisch_Gm%C3%BCnd_1816%E2%80%931868_Washington,_D.C.)_-_Washington_Crossing_the_Delaware_-_Google_Art_Project.jpg

Check your Map & Compass

Hard to believe, but it will not be long before people start making resolutions for the New Year. Last New Year I posted a piece on how to successfully complete your resolutions (https://christopherstcyr.wordpress.com/2014/01/01/time-to-reflect-plan-act/). I used the system I described before and also during this year to achieve goals successfully. One more birthday card and I can say I achieved the three resolutions I set for my self. How did you do? 2014 has not yet ended so there is time to dig up the written goals you started with and determine how much you completed on each of them. You may find there is time to finish one or more in the remaining days. If not, you can try again next year. Reviewing your progress is important, and so it reviewing your achievements. Today schedule time to take stock of how you did with your goals, the lessons you learned along the way so that your plans for next year include strategies to avoid pitfalls. Assessing is an important action to achieve continuous success.

Start your assessment by asking questions about your goal and plan.

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  • Was my goal specificity stated?
  • Was is it measurable and did I have reasonable expectations and standards?
  • Did I allow reasonable time to complete the goal?
  • What resources did I lack? How can I obtain those resources for the future?
  • Is completion still desirable and reasonable?
  • Who can help me achieve my goal; a mentor, supervisor, friend, spouse or trainer?
  • If I choose not to complete this goal (notice the key word choose), what lessons did I learn that will help me with similar projects in the future?

As I discussed in my blog on taking time to review your progress (https://christopherstcyr.wordpress.com/2014/03/22/check-your-map-achieve-your-goal/), it is equally important to review and evaluate your successes. Learning to set small, achievable goals allows you to complete what you start. Evaluating your success enables you to see your new location on the map. As you set a small goal, achieve success, evaluate your achievement you begin to understand that small, regular improvements are more likely to help you obtain long term success that lofty big goals. Smaller goals allow you to adjust course frequently ensuring you end up where you wanted to go, not just arrive at the end of the road. Assessments also allow you to determine if you are still on the correct road, or if your course corrections have really established a different goal and destination.

This is a busy time of the year for everyone. Taking a few minutes to review your achievements allows you to learn from both your achievements and mistakes. It allows you to determine if you are on the correct course or if you need to make some adjustments. Even if you have not completed what you set out to accomplish, this assessment shows the progress made encouraging further small improvements. Dig up the resolutions you made at the beginning of the year. Assess your success and chart your course for 2015. Do it today!

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Photo Credit:  Reggie

For more information see my deck on SlideShare: http://www.slideshare.net/ChrisStCyr1/achieve-29982036 and

AW…do we have to plan AGAIN?!

“Plans are nothing; Planning is everything.” Dwight D. Eisenhower. Planning is one of the fundamental functional areas of management. Leaders at all levels plan. Depending on the event and their level in the organization determines how they plan, but the planning process should remain the same. Whether you want to develop a new vision for your organization, or you are putting together a small meeting for your staff, planning is the process that identifies the needs for what is desired in the future, the resources necessary to accomplish the task, actions requiring completion, controls and guide posts to watch for along the way and a statement of success. One of the reasons planning is valued more than the finished plan is understanding that no battle plan ever survives past first enemy contact, but in the planning process, key leaders have opportunities to evaluate different courses of actions allowing them to change course as the situation evolves. This topic deserves more than the few hundred words dedicated here, however my intent is to provide readers a general direction for their own planning processes.Image
The first step in any plan in to identify the objectives. Plans are only required if there is difference between the current situation and what you expect in the future. The purpose of the plan is to change the future. At the strategic level, leaders develop mission statements, share their vision and establish guiding principals. At the operational level, leaders develop work processes, gather resources, train workers and establish goals and task steps.
Once the object is identified, develop alternative actions. Often this is done during brain storming sessions although other idea generating activities also work. Ideas do not have to appear practical or traditional. The important action at this stage is to developing ideas. You may find that some of what originally appear to be flaky ideas in the beginning, when paired with other ideas may work the best.
Now that you have several alternatives, take time to evaluate them whether alone or in a group. Identify their efficiency, alignment with organizational guiding principals, likelihood of success and other factors selected by the group’s leaders. During this stage you should start to develop the measure for success. As alternatives are eliminated the better ideas become evident. The completion of this step should involve a completed written plan. The plan does not have to answer all questions but should provide enough information for those charged with implementing understand the intent. Remember the old saying, “An imperfect plan delivered on time trumps the perfect plan delivered a day late.”
Action is the next step in the planning process. A complete plan is not required to begin action. The great thing about mission and vision statements are they provide everyone an idea about which direction they should be traveling even if they lose the directions to the final destination. Once the decision has been made to move towards a certain goal, action can begin. Starting movement is the hardest part of any change. Starting movement is they only way the plan will succeed.
Once things begin to move it is important to monitor progress. The plan should include specific check points where staff gather to report progress. Like any journey, if you don’t take the time to check your compass and read the road signs you may find you took a left when you should have turned right in Albuquerque. These controls may include checks on spending, use of resources, percent of quality improvement, number of units sold or any other metric that measures progress.
A final and critical step in the planning process is obtaining commitment from stakeholders. Too many projects fail for lack of this important support. Ensure the key leaders understand the resources requiring commitment for success. Obtain contracts from customers if necessary. Lock in resources from suppliers early.
A finished plan may not be fancy. It may not be complete. What matters is the process used to arrive at the plan. Follow these steps and you increase your plan’s success. Start by determining the objective. Identify alternatives to reach the objective. Evaluate the alternatives selecting the one most in line with organizational values and vision. Begin action as soon as there is commitment. Obtain commitment from key stakeholders. Check your progress regularly and plan those check-ups. As your project rolls along, you may find success lies off the road you selected to reach your destination, but through your planning process you identified detours and side trips. In the end you will find your planning helped you make small adjustments along the way and reach your destination.

 

Photo by author