Who is the best person in your organization to influence customers? The new hire probably does not come to mind. However, employees that interact on a daily basis with our clients are the ones in the best position to create a positive or negative impression. We expect front line supervisors to coach, counsel, and train our employees. They have the greatest impact on the behavior of employees who work with customers. Often, front line supervisors are selected more for their ability to do a good job than for their ability to lead others. One certainly learns from experience, but why learn something through person experience when your new or potential leaders can learn those same lessons from the experiences and mistakes of others?

Senior leaders expect their new leaders to be able to solve problems, plan, and supervise the work of others. If they lack the understanding of the principals your policies and procedures are based, they will fail. In Foundations of Leadership, new and potential future leaders learn the basic, universal principles of leadership. These principles apply regardless of the organization. Tactics or procedures based on these principles help new leaders succeed. In Foundations of Leadership, students learn:

• How their actions create their character,
• Why personal and organization values and guiding principles are important,
• How to influence employees to better align their values with the organization’s,
• How to establish and maintain trusting relationships, and
• How to create a culture in their teams which is character based.

The principles taught in this class are combat tested and proven over time to work. Learn how you can bring these lessons to your organization. Click here to connect with Chris at Saint Cyr Training.